Serendib Microinsurance Plc., one of the subsidiary companies of LOLC Holdings Plc, obtained the license from the Insurance Regulator of Cambodia in December 2020.  Currently, we are looking for a qualified and dynamic candidate to fulfill the following position:

Main Responsibilities:

• Analyze current operational process across functions such as new sale, policy servicing, call center, and claims to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Develop and propose a actionable solutions for process optimization, automation, and cost reduction.
• Collaborate with operation teams to implement process improvements, monitoring their effectiveness and making adjustments as needed.
• Conduct deep-dive analysis on operations trends, identifying risks, recommending data-driven strategies to improve performance and efficiency.
• Design and maintain metrics and report to monitor key performance indicators (KPIs) such as new sales, policy renewal, claim turnaround time, customer satisfaction and premium collection.
• Extract, clean and analyze data from multiple sources to support operations decision, ensuring data accuracy and reliability.
• Collect data from call-center and claim hot-line in term of client complaint and come up with report to management finding solution for clients.
• Regularly analyze the insurance premium collected compared to claims and recommend change on insurance policies.
• All other tasks as maybe assigned by the manager

Qualification and Requirements:

• Bachelor degree in Accounting, Banking/Finance, Business Management or related disciplines.
• At least two-years’ experience in leading insurance sale operations and product development.
• Excellent analytical, problem solving, and computer competencies especially in excel and power point.
• Good working knowledge of computer software.
• Strong written and oral communication skills in both English and Khmer.
• Excellent financial, analytical, organizational, and problem solving skills; and
• People but result oriented.

How to Apply:

Please submit your Cover Latter, CV and relevent documents to heard offiice of LOLC (Cambodia) Plc. or via email: info@serendib.com.kh, 096 9881 881 / 081 600 116 / 096 4211 999